T-Mobile users thought they had a lifetime price lock—guess what happened next
"T-Mobile will never change the price you pay," the carrier told users in 2017.
@arstechnica The big print giveth, and the small print taketh away.
@arstechnica I just put my Mint Mobile contract on short-term, instead of annual. I do not trust T-Mobile at all, I want to be ready to jump.
@arstechnica #tattymobile has been trash since the merger with sprint.
@arstechnica We joined early last year and our price went up a couple times. They were good under John Legere. I don’t even know who’s driving the bus now.
Of course to them "price lock" means something completely different from what it means in English. But the fun thing is that the actual "guarantee" is a legal requirement in many places.
At least in UK, when they raise prices, the have to notify in advance, and the customer has the right to "decline", which just means cancelling the service without the usual penalties for doing it before the contract expires.