@bitwarden In a few hours it will be 2 days that I have been locked out of my vault with no effective response to my help requests. The only emails I have received bore so little resemblance to the problems I have described that I suspect your help desk is only a bot. #security #passwordmanager #bitwarden

@KenWalkerQB Hi Ken! I'm sorry to hear you had this experience! I took a look at your open tickets and it looks like you're up and running again - if not please feel free to reply back on the most recent ticket. While we do have some standard responses, we don't use bots, so I'm sorry for any confusion!